Frequently Asked Questions

Shoe Care & Repair

How do I care for my Medieval Moccasins?
How much will it cost to repair my Medieval Moccasins?
What do I do if the sole starts to come off of my Medieval Moccasins?

How do I care for my Medieval Moccasins?
With a little care, your Medieval Moccasins should give you years of comfort and wear.

The most important thing to remember with Medieval Moccasins is to adjust the rosette of the shoe. Our shoes are designed to hug the foot in comfort and support. For adjustment, loosen the double knot and adjust the shoe to the width of the foot. Re-adjust the rosette as the leather stretches to maintain a glove like fit. Your foot should never slide around inside the shoe.

Regular Leather: Machine wash in cold water on the gentle cycle. No soap or detergent! To dry, stuff with tissue paper and air dry naturally. No dryer! Moisturize with a lotion leather conditioner at least twice a year. Leather ages and needs regular conditioning to keep it from becoming dry, dull or cracked.

Suede: Suede is a more delicate leather and is considered a dress shoe. To clean suede we recommend brushing the leather with a suede brush and/or beating the shoes together. To keep suede looking fresh, treat with scotch guard and repeat scotch guard treatments per manufacturers instructions. Suede can be washed, but will appear stiff when dry and will soften as the shoes are worn.

Metallic Leather: This leather is also more delicate and is considered a dress shoe. We do not recommend washing the metallic leather. Washing can wear away the metallic coating on the leather. To clean, wipe with a soft, damp cloth. Condition metallic leather shoes from the inside to ensure that the moisture is absorbed and the leather stays supple.

Important things to remember:

Keep away from extreme heat! It is harmful to the leather and the neoprene sole.
Never wear your Medieval Moccasins into the ocean, salt water destroys leather!
Adjust the rosette of the shoe as the leather stretches, to keep the foot from sliding back in the shoe. This will prevent the excessive heel wear.

How much will it cost to repair my Medieval Moccasins?
Schnips:
Our "schnip" repair is a customization of the shoe to allow adjustability. We recommend a "schnip" when the rosette of the shoe has been tightened completely and is still loose on the foot and when the tabs of the shoe or boot meet.

Front schnip (rosette)	$6.00 (w/rounded tabs: $7.00)
Back schnip	$8.00
Full (front and back)	$8.00
Open-toe styles	$5.00
Boot	$12.00

Re-sole:
As long as you have not worn a hole in the leather, your Medieval Moccasins can be resoled. When you wear through the sole, stop wearing your shoes and ship them to us.

All Low Top and High Top styles	$30.00 (+$8.00 shipping & handling)
Boots & Custom Orders	$40.00 (+$12.00 shipping & handling)
Please note: Slides cannot be resoled.

What do I do if the sole starts to come off of my Medieval Moccasins?
Use a craft-quality super glue that can be used on leather and rubber. You should be able to get it at any craft store or super store. Using this allows us to remove the sole should you need a resoling; many other products will cause the leather to rip when we try to remove the sole.

Make sure your shoes are dry. Put small dots of glue on the sole (don't use too much or it will squeeze out and get on the leather), then hold the leather and sole together for about 15 seconds. It will take 20-25 minutes before they'll be cured enough to wear.

After the Oklahoma City Bombing, the glue had to be reformulated; the previous mix of chemicals could have been used to make a bomb. The manufacturer continues to improve the glue, but it is still a bit inconsistent, especially on leathers that may have been oiled just a little too much.