Frequently Asked Questions

General Information

Where is Medieval Moccasins located?
Does you guarantee your shoes?
What is your return/exchange policy?
What is your privacy policy?

Where is Medieval Moccasins located?
Our shop is in San Marcos, Texas, U.S.A., right on the eastern edge of Texas Hill Country.

Do you guarantee your shoes?
We stand behind our product and will do our best to take care of any problems that may arise due to manufacturing defects.

What is your return/exhange policy?
We will accept returns and exchanges within the following guidelines:

Returns: We will gladly exchange or refund your payment (less shipping) for returns within 30 days from purchase, for unworn shoes. Custom orders and metallic leathers are not refundable. Please include the form with your shoes when you ship. We are constantly trying to improve, so please let us know your reason.

Exchanges: We do our best to explain our sizes and show colors. If you are not happy with your shoes when they arrive, let us know right away. We must receive your shoes within 30 days of shipping date.

What is your privacy policy?
Medieval Moccasins will not share customer information with anyone outside the company. We value the confidence that our customers place in us. Protection of their privacy is very important to us.